We are proud to announce that Victors Roofing received the 2014 Guildmaster Award.
When we received the recommendation to join GuildQuality last year, we were somewhat skeptical, but we liked the idea behind it and it proved to be a significant asset in systematically measuring and improving the customer satisfaction experience. Anything that genuinely benefits our customers is worth the investment.
Just the ability to make sure our customer satisfaction is everything we hope for would be enough, but in the process of making this effort we found ourselves receiving their prestigious Guildmaster award after just one year. Getting this award requires that we be achieving the very thing we want to accomplish anyway. Now we even have a recognition for doing it.
The qualifications include requirements centering around the most important indicators of true customer satisfaction. This means not just high scores on quality, communication, expertise, trust, and other key indicators, but a heavy reliance on “likely to recommend” because that is the most telling measure of true satisfaction.